top of page

General Terms and Conditions (GTC) of CHICCA made with love

1.        scope

The following General Terms and Conditions (GTC) apply to all orders via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (hereinafter "customer").  

A natural person is referred to as a consumer who  CHICCA made with love  maintains business relationships that cannot be assigned to either their commercial or their independent professional activity. Orders in non-household quantities can be rejected without justification.

CHICCA made with love  reserves the right to change these terms and conditions at any time. The version of these General Terms and Conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Conditions of the customer that conflict with or deviate from these General Terms and Conditions will not be recognised.

The operator of this website is  CHICCA made with love Imprint

2.        information on this website

CHICCA made with love  contains  Information about products and services. We reserve the right to make price and assortment changes as well as technical changes. All information on (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are for illustration and are to be understood as approximate values and are non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise.  CHICCA made with love  makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clear, but can  CHICCA made with love  make no warranties, either express or implied.

All offers on this website are subject to change and are not to be understood as a binding offer.  

CHICCA made with love cannot guarantee that the products listed are available at the time the order is placed. Therefore, all information on availability and delivery times is not guaranteed and can change at any time and without notice.  

3.        Prices  

The sales prices given on CHICCA made with love represent final prices and, unless otherwise stated, include the statutory value added tax and any other statutory charges such as early recycling fees (VRG) or copyright charges for electronic devices. The prices are net in Swiss francs (CHF).

Unless otherwise provided, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.  

We reserve the right to make technical changes, errors and misprints. In particular, CHICCA made with love can make price changes at any time and without prior notice. The sales prices do not include any consulting and support services.

4.        conclusion of contract  

The products and prices on this website are non-binding offers.  

With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. CHICCA made with love then automatically sends an order confirmation via email, which confirms that CHICCA made with love has received the customer's offer. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.

The contract is concluded as soon as CHICCA made with love sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.  

Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, CHICCA made with love is entitled not to accept or execute the order or only partially. In such a case, CHICCA made with love will inform the customer by email. If the customer's payment has already been received by CHICCA made with love, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay.  

5.        Payment options and retention of title  

The payment options specified in the ordering process are available to the customer.  

CHICCA made with love reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.

If the customer defaults in payment, CHICCA made with love can charge default interest of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.

The products delivered to the customer remain the property of CHICCA made with love until full payment has been made.  

6.        Delivery, obligation to check, notification of defects and return

Deliveries are sent by post or courier to the address indicated by the customer in the order.  

CHICCA made with love strives to keep delivery times as short as possible. However, any delivery periods specified in the order confirmation are non-binding. CHICCA made with love is entitled to partial deliveries. In this case, the customer will only be charged once for the shipping costs.

If delivery against invoice is offered, the invoice will be sent by email or by post at the discretion of CHICCA made with love.  

If the delivery cannot be delivered or if the customer refuses to accept the delivery, CHICCA made with love can dissolve the contract after notifying the customer by email and observing a reasonable grace period and charge for the costs of the activities.  

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects for which CHICCA made with love guarantees immediately in writing by letter or email to the address in the imprint .  

Returns to CHICCA made with love are at the expense and risk of the customer. The customer sent the goods to the return address provided by CHICCA made with love in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects  to send.

If the inspection by CHICCA made with love shows that the goods have no detectable defects or that they are not covered by the manufacturer's guarantee, CHICCA made with love can charge the customer for the activities, the return shipment or any disposal.  

7.        right of withdrawal

The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written revocation by email or letter (address according to the imprint ) to CHICCA made with love within the deadline. The revocation does not require justification.  

Exercising the right of withdrawal leads to a reversal of the contract. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address given by CHICCA made with love in the imprint . Returns to CHICCA made with love are at the expense and risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days if CHICCA made with love has already received the goods back or the customer can provide proof of shipment.  

CHICCA made with love reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss of value from the purchase price already paid or to invoice the customer.  

No right of withdrawal is granted in the following cases:

  1. If the contract has an element of chance, namely because the price is subject to fluctuations over which the provider has no control;  

  2. If the subject of the contract is a moveable item which, due to its nature, is not suitable for return or can spoil quickly;  

  3. If the contract relates to a moveable item that is made to the customer's specifications or is clearly tailored to personal needs;

  4. If the subject of the contract is digital content and this content is not made available on a hard disk or if the contract is to be performed in full by both parties immediately;

  5. If the contract relates to a service and the contract is to be fully performed by the provider with the prior express consent of the customer before the withdrawal period has expired.   

  6. In the areas of accommodation, transport, delivery of food and beverages and leisure activities, if the provider undertakes, when concluding the contract, to provide the services at a specific time or within a specified period of time.


8th.        warranty

CHICCA made with love strives to deliver goods of impeccable quality. If defects are reported in good time, CHICCA made with love assumes the warranty for freedom from defects and functionality of the item purchased by the customer during the statutory warranty period of usually two years from the date of delivery. It is at the discretion of CHICCA made with love to provide the warranty through free repair, equivalent replacement or refund of the purchase price. Further warranty rights are excluded.  

Normal wear and tear and the consequences of improper handling or damage by the customer or third parties, as well as defects attributable to external circumstances, are not covered by the warranty. Likewise, the warranty for consumable and wear parts (e.g. batteries, rechargeable batteries, etc.) is waived.

It is not possible for CHICCA made with love to give any assurances or guarantees that the data is up-to-date, complete or correct, or that the website, its functionalities, integrated hyperlinks and other content will be available at all times or without interruption. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties that are not owned by CHICCA made with love.

9.        Liability

CHICCA made with love excludes any liability, regardless of its legal basis, as well as claims for damages against CHICCA made with love and against any auxiliary persons and vicarious agents. In particular, CHICCA made with love is not liable for indirect damage and consequential damage, lost profit or other personal injury, property damage and pure financial loss of the customer. A further mandatory statutory liability remains reserved, for example for gross negligence or illegal intent.  

CHICCA made with love only uses hyperlinks to simplify customer access to other websites. CHICCA made with love can neither know the content of these websites in detail, nor assume liability or any other responsibility for the content of these websites.  

10      privacy

CHICCA made with love may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations arising from the purchase contract and for marketing purposes. The data required to perform the service can also be passed on to commissioned service partners (logistics partners) or other third parties.

The data protection regulations can be accessed in detail under the following link: (Privacy Policy)

11.      partial invalidity

Should individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.

12.      Further instructions

CHICCA made with love expressly reserves the right to change these terms and conditions at any time and to put them into effect without notice.  

In case of dispute comes  exclusively substantive Swiss law  to the exclusion of conflict-of-law norms. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded.  

The place of jurisdiction is CHICCA made with love's location/registered office or the place of residence of the consumer.

13.      Contact

If you have any questions about these terms and conditions, please contact: Imprint 

AGB: Text
bottom of page